Prices
Prices are as quoted on the website at the time you place your order but do not include shipping. All prices shown do include GST.

Delivery

The time-of-day for deliveries cannot be guaranteed, however we will make every effort to ensure a guide for delivery time is given. Please be aware that you may be required to sign for the goods in some cases when delivered. Please let us know of a suitable day for delivery if being delivered to a private address.

Orders are processed throughout the day and are despatched via the next available carrier. Our pick up time for interstate freight is 1pm Monday to Friday. Orders placed after this time are despatched the following day.

We are unable to control any delays in delivery as a result of the carriers.

Deliveries can not be made to PO boxes.

Returns Policy

Policy Purpose
This policy provides information to our customers on our standards and business practices. The policy statement concerns customer relationships where the customer has decided to return the product within the 14-day home trial, or the product has become faulty. It is our policy to follow each standard as it is stated within the structured time period, however Middlemass Group Pty Ltd reserves the right to alter any or all of its procedures from time to time as deemed necessary to help improve customer relations.

WARRANTIES
IMPORTANT NOTE: YOU SHOULD ENSURE YOU HAVE PURCHASED FROM US PRIOR TO RETURNING TO OUR ADDRESS FOR WARRANTY CLAIMS. FREIGHT FORWARDING CHARGES ARE APPLICABLE IF NOT PURCHASED THROUGH OUR STORE. Customers whom have purchased from us should call prior so we can make arrangements for you. 

14 Day Home Trial
Within 14 days of delivery of your goods, you may return any of the following items you purchased from Middlemass Group Pty Ltd, for a full refund of the product price (excluding shipping costs). We cannot accept returns for items returned more than 14 days after delivery under this policy. Goods will not be accepted by Middlemass Group Pty Ltd unless they are in the same condition as when they were received by the customer. Goods returned after 14 days are accepted as warranty claims. It is recommended that goods be returned by a secure method of post, we recommend registered post or some form of tracking delivery. Goods are not considered received until they are in the hands of Middlemass Group Pty Ltd.

You Should;

• Call Middlemass Group Pty Ltd to inform and arrange collection within 14 days of receipt.
• Return the goods in the original condition and packaging
• Include your Order Number
• Return the goods at your own expense, unless we have supplied you with the wrong product or damaged goods, in which case we will correct the problem at our expense.

We Will;

• Call, E-Mail or Fax to inform you the goods have been received at our office with 4 hours or receipt.
• Call, E-Mail or Fax to inform you the goods have been credited to your nominated credit card along with a credit note. Refunds do not include postage and handling.
• The credit will be processed within 48 Hours from receipt of the goods, unless otherwise noted.

Warranty Claim
All goods are covered by the manufacturers warranty (excluding freight & travelling). We advise that you make contact with Middlemass Group Pty Ltd, prior to sending back goods for service. In some instances problems can be fixed over the phone, by one of our staff or manufacturers. If returning goods It is recommended that they be returned by a secure method of post, we recommend registered post or some form of tracking delivery. Goods are not considered received until they are in the hands of Middlemass Group Pty Ltd.

You Should;

• Call Middlemass Group Pty Ltd, please refer to your invoice number so that your claim can be processed quickly.
• Include your Order Number
• Include a detailed description of the fault.
• Return the goods (if advised)

We Will;

• Either repair or replace the product within a suitable time frame.
• We will ensure the problem is resolved in the shortest time possible and keep you informed along the way.
• Call, E-Mail or Fax you to advise when the goods are ready to collect
• Give you a detailed note of the repair.
• Log your claim on our records so you may access if required

Security Policy

When you use a secure browser, any information you submit to us through our secured web site is transmitted using Secure Socket Layer (SSL) encryption, Our secure server software is provided through A.W.P’s Global Transaction Sever. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

We assure you that every transaction you make in this site will be treated with the highest level of encryption available to us.

When the data is received, SSL is again used to unscramble the data, check that it came from the correct sender, and then verify that it has not been tampered or altered in any way.

If you still wish not to use your credit card, you may select from one of the other payment methods listed in the “Terms & Conditions – Payment Options”.

Internal Security
We have taken technical and procedural measures consistent with international information security practices to protect your personal and business information from misuse, unauthorised access or disclosure, loss, alteration, or destruction.

These measures include:

1. Utilizing a firewall to protect internal computer systems and your stored personal information (a firewall is a barrier to unauthorised users to prevent access to our systems).
2. Monitoring system and application logs to identify any unusual activity, from authorised and/or unauthorised individuals accessing our systems and/or making changes to stored information.

Privacy

The data we collect will be handled sensitively and securely and with proper regard for privacy. The information you provide to us is for billing and delivery purpose only.

We will only use the information that we collect about you lawfully (in accordance with the Privacy Act 1998).

The personal information that we hold will be held securely, in accordance with our internal security policy and the law. 

We do not store your credit or debit card details on any electronic media. Only when the New South Wales law requires us to disclose such information will we do so.

E-Mail
We will only use your e-mail address so we can (a) inform you about your order status (b) provide you with an electronic receipt or invoice for your purchase. Your e-mail address is private and will not be passed on, sold or printed for any third parties.